If you have read my various posts and blogs you will know I am angry with http://www.streamline.net who continue to steal from me despite telling them they may not renew domains…. well no wonder with a Customer Services Director like Simon Yeoman… he has just deleted my latest email when I caught yet another debit for a renewal I had said no to… without even reading it…
Now I am hoping Simon Yeoman did actually spot it in a filter and saw the content… and that he does realise some of us monitor our emails and know when things like that happen… sadly I believe Simon Yeoman’s online knowledge is shockingly bad and he doesn’t.
In fact he has no idea about the products associated with what his company sells… when I spoke to Simon Yeoman a few weeks ago… he was clueless as to what fantastico is… when I asked would it be available… I tried to explain to him what it was and why it would vastly help his users who use wordpress but he really wasn’t interested… but then with around 9 years experience with orange in previous roles maybe the nigh on 3 years with streamline.net has not given Simon Yeoman sufficient insight in to the online world…
Although he does have a blog with a promise of content to come at http://www.simonyeoman.co.uk… written when he was at Orange and in August 2008, just a month before he jumped ship and went to Streamline.net and within a couple of months he also joined the exeutive team of sister company Fastshosts…
Simon Yeoman promised to move my account to one of their products that would not auto renew… he didn’t… he promised to come back to me… he didn’t… I did get an email from a minion saying go to your account and we’ll cancel everything you don’t want now… actually the one’s I want will move when the time is up and you most certainly may not remove them now… seriously? Is that the best you can do…
When I again got another renewal is due notice I not only emailed streamline.net but also Simon Yeoman… so you would therefore expect this to happen…. nope despite an on-line profile on the Cloud Industry Forum (which is ironically Championing Transparency and Trust in Online Services)
” Simon is responsible for the provision of customer support and he has a passion for Customer Experience “
I think he may actually be in the wrong role… because judging by the myriad complaints all over the internet, streamline are not just upsetting the odd customer they are leaving yeti sized on-line footprints of disgruntled customers… all over the place…
If I were the Cloud Industry Forum I would certainly not have Simon Yeoman headlining an industry forum that charges from £200 to £8,000 to belong but then as fasthosts is listed as a founder member that is not a surprise…
I was not surprised to find yet another brand for fasthosts as they seem to be creating new companies all over the place… but anyway… uk.rise.co.uk are apparently specialists in cloud computing… as they can’t seem to get the basics of customer service right and have Simon Yeoman on the executive team.. I wouldn’t be holding your breathe for a decent service….
It is a shame that a employees of a company offering cloud computing and internet services do not realise the power of the internet and how long this stay on-line… my last blog is currently page 2 of google for you Simon Yeoman… and I suspect it will rise back to page 1 soon… is that what you really want people to find when the google you?
I hope you see this and respond Simon… you have my telephone number…
Further reading…
Related articles
- Why I had to resort to social media to get a refund from streamline.net… #socialmedia (essexsocialmediamanagement.co.uk)
